Contact Us

Surry Hills - HQ

2/397 Riley Street 

Surry Hills, NSW, 2010

Australia

AVAILABLE FROM 9AM TO 6PM

1300 469 283

Outside of Australia

+61 2 8319 9498

CONNECT WITH US

LET’S GET IN TOUCH

Don’t hesitate to ask us something. Email us directly [email protected] or call us at 1300 469 283

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Palo Alto - United States

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Palo Alto, California, 94301

United States of America

AVAILABLE FROM 1PM TO 1AM (PST)

+1 (650) 460 3220

London - United Kingdom

Address Soon

AVAILABLE FROM 9AM TO 6PM

+44 20 3807 6364

Technical Support

 

Regular technical support at Connected IX is provided on an office hours basis from 09:00 to 18:00 AEST, Monday through Friday. The normal communications channel for technical support is to email [email protected]

We aim for a four hour turnaround on all email support requests.

Emergency Support

 

An 24-hour Network Operations hotline is available on 1300 469 283 (Option 9) for emergency calls which fall outside normal office hours. This support facility is intended for emergencies only, including:

  • Connected IX critical system failures causing loss of service to members
  • Emergency out-of-hours access to Connected IX cages for members who house routers there*

If there is no immediate answer from this phone, please leave a message and it will be attended to immediately.

*Please see your contract on after-hours access to Rackspace.